Pre-registered student, first option: students who apply for a spot on a programme as their first choice.

New students: these students are starting their studies from the beginning for the first time. They may have recognised credits or not.

New SIIU students: these students are starting their studies from the beginning, registering on a programme for the first time and, in accordance with SIIU criteria, may have fewer than 10 credits (for a Master's) or 30 credits (for an undergraduate programme) recognised. This set of students may also be referred to as the optimum new entry group. 

Registered students: these students have an active registration on a programme for an academic year. This set of students may also be referred to as the total student population.

• Registration reservations are not included (due to the students awaiting a place at another university or credit recognition)
• Registration cancellations are not included
• Students with unpaid debts are not included

Graduates: these students have passed (passed or accredited) all credits required for the degree programme and have, therefore, finished their course regardless of whether they have requested their degree certificate be issued or not.

The average length of studies indicates the average number of years students take to graduate. The reference cohort comprises students who have passed all required credits for their programme and, in accordance with SIIU criteria, may have no more than 10 (for master’s programmes) or 30 (for undergraduate programmes) recognised credits.

Success rate: the percetage ratio between the number of passed credits and the number of credits taken for assessment.

Performance rate: the percentage ratio between the number of credits passed and the number of credits registered for.

Student, PDI and PAS satisfaction levels are rated on a scale of 1 to 4, where 1 means ‘not at all satisfied’ and 4 means ‘very satisfied’. They are obtained from the following surveys:

• Survey of student satisfaction with the study programme (yearly)
• Survey of satisfaction and identification of needs of teaching and research staff (PDI) (yearly)
• Biennial survey of satisfaction and identification of needs of administrative and service staff (PAS) who have supported undergraduate and postgraduate studies.

Only the data that meet a double criterion of representativeness have been considered valid: on one hand, reaching 4 answered surveys and, on the other hand, that the number of answered surveys is equal to or greater than 15% of the population