Business management and tourist destinations

Publications in journals

  • Garau, J. Robledo, M, "The spanish tourism quality plan: a pioneer initiative in the development of industry-specific quality standards", "Tourzam-Tourism", Volume 49, Issue 1, Pages 27-37, 2001. Paper.
  • FJ Batle; Francina Orfila Sintes; Joan Garau Vadillo, "Política Industrial e Innovación en la Islas Baleares. 244, Diciembre 2001", "Economía Industrial. Ministerio de Industria y Energía", Volume 2, Issue 244, Pages 223-247, 2001. Paper.
  • Robledo, M., "'Measuring and managing service quality: integrating customer expectations'.", "Managing Service Quality", Volume II, Issue 1, Pages 22-31, 2001. Paper.
  • Antoni Serra, David Bruce, Marion Jackson, "PREPARe: A model to aid the development of policies for less unsustainable tourism in historic towns", "Tourism and Hospitality Research. The Surrey Quarterly Review", Volume 3, Issue 1, Pages 21-36, 2001. Paper.