Degree in Tourism

240 credits - Faculty of Tourism

  Students on the Degree in Tourism have the opportunity obtain the International Curriculum Pathway in the European Diploma Supplement. For more information, please see the Faculty of Tourism website.

20525. Quality Management and Customer Service (2024-25)

Credits 6 ECTS.
Type Mandatory
Status Current curriculum and subject available in this curriculum, centre and island.
Syllabus
Castellano English

Pre-requisites

This subject has no particular enrollment pre-requisites

Recommended bibliography available in the UIB library collection

This list is the core bibliography set out in the course guides. You can click on any document to check its status or query type (available, on loan, online access...). To view the complete bibliography, please see the corresponding section within the subject course guide. You can see the subject course guides on group information table, below the bibliography. For more information Deman@ , the library answers.

Information regarding course groups

Period: 2nd semester

  • Large Group 30

    • Lecturers
      Dr Matilde Morales Raya
    • Head of group
      Dr Matilde Morales Raya
    • Teaching
      language
      English
    • Mobility
      This group is available to incoming mobility students, subject to authorisation from the programme coordinator.
    • Timetable
      Schedule for Large Group 30
    • Examinations
      • Date: 13/06/2025; Start Time: 16:00; End Time: 20:00; - Avaluaciķ Complementāria (Aules 14,15,16,17,18,22)
      • Date: 04/07/2025; Start Time: 15:00; End Time: 18:00; - Avaluaciķ Extraordināria (Aules 14,15,16,17,18,22)

  • Large Group 31

    • Lecturers
      Francisca Álvarez Juan, Dr Matilde Morales Raya
    • Head of group
      Francisca Álvarez Juan
    • Teaching
      language
      English
    • Mobility
      This group is available to incoming mobility students, subject to authorisation from the programme coordinator.
    • Timetable
      Schedule for Large Group 31
    • Examinations
      • Date: 13/06/2025; Start Time: 16:00; End Time: 20:00; - Avaluaciķ Complementāria (Aules 14,15,16,17,18,22)
      • Date: 04/07/2025; Start Time: 15:00; End Time: 18:00; - Avaluaciķ Extraordināria (Aules 14,15,16,17,18,22)

  • Large Group 32

  • Medium Group M 301

    • Lecturers
      Dr Matilde Morales Raya
    • Teaching
      language
      English
    • Mobility
      This group is available to incoming mobility students, subject to authorisation from the programme coordinator.
    • Timetable
      Please see the schedule in the Large Group 30.

  • Medium Group M 311

    • Lecturers
      Francisca Álvarez Juan
    • Teaching
      language
      English
    • Mobility
      This group is available to incoming mobility students, subject to authorisation from the programme coordinator.
    • Timetable
      Please see the schedule in the Large Group 31.

  • Medium Group M 321

    • Lecturers
      Dr Marco Antonio Robledo Camacho
    • Teaching
      language
      Spanish
    • Mobility
      This group is available to incoming mobility students, subject to authorisation from the programme coordinator.
    • Timetable
      Please see the schedule in the Large Group 32.

  • Medium Group M 322

    • Lecturers
      Dr Marco Antonio Robledo Camacho
    • Teaching
      language
      Spanish
    • Mobility
      This group is available to incoming mobility students, subject to authorisation from the programme coordinator.
    • Timetable
      Please see the schedule in the Large Group 32.

Syllabi from previous years

Academic year groups 2023-24

Period: 2nd semester

Academic year groups 2022-23

Period: 2nd semester

Academic year groups 2021-22

Period: 2nd semester

Academic year groups 2020-21

Period: 2nd semester

Academic year groups 2019-20

Period: 2nd semester

For information on subject groups from years prior to 2019-20 , please use the course guide search engine (in Spanish)