Degree in Tourism
240 credits - Faculty of Tourism
Les classes de les assignatures del grau de Turisme a les seus universitàries de Menorca i d’Eivissa es duran a terme en format presencial o bé de forma combinada, amb sessions presencials i per videoconferència sincrònica emesa des de la respectiva seu.
20525. Quality Management and Customer Service (2025-26)
| Credits | 6 ECTS. | |||
|---|---|---|---|---|
| Type | Mandatory | |||
| Status | Current curriculum and subject available in this curriculum, centre and island. | |||
| Syllabus |
|
Pre-requisites
This subject has no particular enrollment pre-requisites
Recommended bibliography available in the UIB library collection
This list is the core bibliography set out in the course guides. You can click on
any document to check its status or query
type (available, on loan, online access...).
To view the complete bibliography, please see the corresponding section within the
subject course
guide.
You can see the subject course guides on
group information table, below the bibliography.
For more information
Deman@
, the library answers.
- Gestión de la calidad en el turismoTarí Guilló, Juan José, autor2017
- Introduction to total quality : quality, productivity, competitivenessGoetsch, David L.1994
- La calidad en las organizaciones turísticasGonzález Menorca, Carlos, autor2014
- Service quality in leisure and tourismWilliams, Christine, 1951-2003
- Service quality management in hospitality, tourism, and leisure2001
- Service quality management in hospitality, tourism, and leisure2001 (electronic format)
- Standards for Management Systems : A Comprehensive Guide to Content, Implementation Tools, and Certification SchemesKohl, Herfried, autor2020
- Total Quality Management : Key Concepts and Case StudiesKiran, D.R., autor2016 (electronic format)
Information regarding course groups
Period: 2nd semester
-
Large Group 36
-
Lecturers
-
Head of group
-
Language
of InstructionEnglish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Timetable
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Examinations
- Date: 17/06/2026; Start Time: 16:00; End Time: 19:00; -
- Date: 01/07/2026; Start Time: 15:00; End Time: 18:00; -
-
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Medium Group M 361
-
Lecturers
-
Language
of InstructionEnglish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
TimetablePlease see the schedule in the Large Group 36.
-
Syllabi from previous years
Academic year groups 2024-25
Period: 2nd semester
-
Large Group 36
-
Lecturers
-
Head of group
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
-
Medium Group M 361
-
Lecturers
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
Academic year groups 2023-24
Period: 2nd semester
-
Large Group 36
-
Lecturers
-
Head of group
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
-
Medium Group M 361
-
Lecturers
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
Academic year groups 2022-23
Period: 2nd semester
-
Large Group 36
-
Lecturers
-
Head of group
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
-
Medium Group M 361
-
Lecturers
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
Academic year groups 2021-22
Period: 2nd semester
-
Large Group 36
-
Lecturers
-
Head of group
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
-
Medium Group M 361
-
Lecturers
-
Language
of InstructionSpanish -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
Academic year groups 2020-21
Period: 2nd semester
-
Large Group 36
-
Lecturers
-
Head of group
-
Language
of InstructionSee the subject course guide -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
-
Medium Group M 361
-
Lecturers
-
Language
of InstructionSee the subject course guide -
MobilityThis group is available to incoming mobility students, subject to authorisation from the programme coordinator.
-
Syllabus
-
For information on subject groups from years prior to 2020-21
, please use the
course guide search engine (in Spanish)