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Support - Customer service

FAQs

What should I do when I am told that my password has expired?

Please renew your password if a warning message appears stating that your password has expired.

A form will automatically appear on your screen with three fields for you to fill in:

  • Current password: this is the password you have used until now to access UIBdigital. If this is the first time you try to access UIBdigital after being given your UIB credentials sheet (username and password), the 'current password' refers to the password printed on this sheet.
  • New password: you must enter a new password. This should be different from that used until now.
  • Confirm new password: please re-enter your new password, as entered in the field above, so as to avoid typos.

Once your password has been changed you should be able to access UIBdigital.

  

What should I do when I am told that my password is incorrect?

Please make sure you have entered your UIBdigital credentials (username and password) if a warning message appears stating that your password is incorrect.

  • Please check you have entered your username.
  • Please remember that your password is case-sensitive.
  • Please make sure you enter your password as in your last update, should you have changed it recently.

Should none of this work, you will need a new password.

What should I do if I have problems with, or do not remember, my password?

Should you have problems with your password, if you cannot remember it, you will need a new one. In this case, you can either:

  • start the automatic password recovery process by clicking on ‘I cannot remember my password’ (this option is only valid if you have registered an e-mail address at UIBdigital and are in possession of a valid UIB card. Please note that temporary UIB cards or electronic DNIs cannot be used here).
  • address the Services applicable in your case (see below). These will provide a new password for you upon presentation of a valid ID document:
    • if you are a Batxillerat (Baccalaureate) student, please contact the Student Services on the UIB Campus
    • all other students: please contact your Administrative Services
    • faculty members: please contact your Administrative Services or Human Resources
    • if you are an Administration and Services member of staff, please contact Human Resources

 

 
If none of these answers resolve your doubts, please fill out a technical support form

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In compliance with the provisions set out in Organic Law 3/2018 of 5th December on personal data protection and guarantee of digital rights, we hereby inform you that the collected data shall be included in one or more files managed by the UIB in the record of processing activities created expressly for this purpose in order to handle your request/application. The requested data are required in order to fulfil the aforementioned purpose and, in this sense, failure to provide them would hinder the processing of your request/application.
The UIB is responsible for processing the data and therefore guarantees your rights of access, rectification, erasure, portability, restriction and to object to the processing of your data, as well as your right to not be subject to decisions based solely on the automated processing thereof. In order to exercise these rights, please contact: the University of the Balearic Islands, Secretaria General; FAO: delegada de protecció de dades; ctra. de Valldemossa, km 7,5; 07122 Palma (Balearic Islands) or you can send an email to dpo@uib.es. You also have the right to claim before the Control Authority. Likewise, the UIB undertakes to respect the confidentiality of your data and use them for the purpose for which the files were created.