240 credits - Faculty of Tourism
Students on the Degree in Tourism have the opportunity obtain the International Curriculum Pathway in the European Diploma Supplement. For more information, please see the Faculty of Tourism website.
20525. Quality Management and Customer Service (2023-24)
Credits | 6 ECTS. | |||
---|---|---|---|---|
Type | Mandatory | |||
Status | Current curriculum and subject available in this curriculum, centre and island. | |||
Syllabus |
|
Pre-requisites
This subject has no particular enrollment pre-requisites
Recommended bibliography available in the UIB library collection
This list is the core bibliography set out in the course guides. You can click on
any document to check its status or query
type (available, on loan, online access...).
To view the complete bibliography, please see the corresponding section within the
subject course
guide.
You can see the subject course guides on
group information table, below the bibliography.
For more information
Deman@
, the library answers.
- Gestión de la calidad en el turismoTarķ Guilló, Juan José, autor2017
- La calidad en las organizaciones turķsticasGonzįlez Menorca, Carlos, autor2014
- Service quality in leisure and tourismWilliams, Christine, 1951-2003
- Service quality management in hospitality, tourism, and leisure2001 (electronic format)
- Standards for Management Systems : A Comprehensive Guide to Content, Implementation Tools, and Certification SchemesKohl, Herfried, autor2020
- Total Quality Management : Key Concepts and Case Studies.Kiran, D.R., autor2016 (electronic format)
Information regarding course groups
Period: 2nd semester
-
Large Group 30
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
Timetable
-
Examinations
- Date: 14/06/2024; Start Time: 16:00; End Time: 20:00; - Aules 14,15,16,17,18,19,21 i 22 Arxiduc
- Date: 01/07/2024; Start Time: 15:00; End Time: 18:00; - Aules 14,15,16,17,18,19,21 i 22 Arxiduc
-
Large Group 31
-
Lecturers
-
Head of group
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Timetable
-
Examinations
- Date: 14/06/2024; Start Time: 16:00; End Time: 20:00; - Aules 14,15,16,17,18,19,21 i 22 Arxiduc
- Date: 01/07/2024; Start Time: 15:00; End Time: 18:00; - Aules 14,15,16,17,18,19,21 i 22 Arxiduc
-
-
Large Group 32
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
Timetable
-
Examinations
- Date: 14/06/2024; Start Time: 16:00; End Time: 20:00; - Aules 14,15,16,17,18,19,21 i 22 Arxiduc
- Date: 01/07/2024; Start Time: 15:00; End Time: 18:00; - Aules 14,15,16,17,18,19,21 i 22 Arxiduc
-
Medium Group M 301
-
Lecturers
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
TimetablePlease see the schedule in the Large Group 30.
-
-
Medium Group M 311
-
Lecturers
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
TimetablePlease see the schedule in the Large Group 31.
-
-
Medium Group M 321
-
Lecturers
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
TimetablePlease see the schedule in the Large Group 32.
-
-
Medium Group M 322
-
Lecturers
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
TimetablePlease see the schedule in the Large Group 32.
-
Syllabi from previous years
Academic year groups 2022-23
Period: 2nd semester
-
Large Group 31
-
Head of group
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Large Group 32
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Medium Group M 311
-
Lecturers
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 312
-
Lecturers
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 321
-
Lecturers
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Academic year groups 2021-22
Period: 2nd semester
-
Large Group 31
-
Head of group
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Large Group 32
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Large Group 34
-
Lecturers
-
Head of group
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 311
-
Lecturers
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 312
-
Lecturers
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 321
-
Lecturers
-
Teaching
languageSpanish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 341
-
Lecturers
-
Teaching
languageEnglish -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Academic year groups 2020-21
Period: 2nd semester
-
Large Group 31
-
Head of group
-
Teaching
languageSee the subject course guide -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Large Group 32
-
Lecturers
-
Head of group
-
Teaching
languageSee the subject course guide -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 311
-
Lecturers
-
Teaching
languageSee the subject course guide -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 312
-
Lecturers
-
Teaching
languageSee the subject course guide -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
-
Medium Group M 321
-
Lecturers
-
Teaching
languageSee the subject course guide -
MobilityGroup available for incoming mobility students.
-
Syllabus
-
Academic year groups 2019-20
Period: 2nd semester
-
GROUP 32, 2S, GTUR
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Lecturers
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup excluded for incoming mobility students.
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Syllabus
-
-
GROUP 31, 2S, GTUR
-
Lecturers
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup excluded for incoming mobility students.
-
Syllabus
-
Academic year groups 2018-19
Period: 2nd semester
-
GROUP 31, 2S, GTUR
-
Lecturers
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup excluded for incoming mobility students.
-
Syllabus
-
-
GROUP 32, 2S, GTUR
-
Lecturers
-
Head of group
-
Teaching
languageSpanish -
MobilityGroup excluded for incoming mobility students.
-
Syllabus
-
For information on subject groups from years prior to 2018-19
, please use the
course guide search engine (in Spanish)